Sentiment
Text-based sentiment — derived from review content, not just stars · Entire dataset
Positive
94.8%
6,552 reviews
Neutral
2.3%
159 reviews
Negative
3%
204 reviews
Sentiment over time
Positive Neutral Negative
Rating vs Sentiment
· text-based reviews onlyWhere stars and text disagree, deeper investigation pays off. 13 contradictions found →
| Rating | Positive | Neutral | Negative |
|---|---|---|---|
| 5★ | 4,917 | 6 | 6 |
| 4★ | 44 | 1 | — |
| 3★ | 4 | 1 | 1 |
| 2★ | 1 | 1 | 3 |
| 1★ | 6 | 3 | 49 |
Emotion analysis
Satisfaction
70.2%
Appreciation
19.4%
Happiness
6%
Trust
2.1%
Frustration
0.7%
Disappointment
0.6%
Anxiety
0.6%
Anger
0.3%
Sentiment is computed from review text where available (5,043 reviews). Reviews without text fall back to a rating-based estimate and are excluded from the contradiction matrix.