Executive Dashboard

Reputation & customer intelligence · Entire dataset · 6,915 reviews · vs. previous period

86/ 100

Reputation Score

Entire dataset · network-wide

Rating
96
Positive sentiment
95
Low negatives
97
Response rate
98

Needs Attention

10 signals
3 unanswered negative reviews in Waltair uplands, VisakhapatnamAttention

3 negative reviews have no owner response.

Respond to negative reviews promptly to protect ranking and trust.
Elevated review-quality signals in Waltair uplands, VisakhapatnamAttention

13 reviews show high-risk integrity signals (duplicates/bursts/generic).

Review the flagged reviews in Review Quality & Integrity before acting.
3 unanswered negative reviews in Ambedkar circle, WarangalAttention

3 negative reviews have no owner response.

Respond to negative reviews promptly to protect ranking and trust.
Elevated review-quality signals in Addepalli colony, RajamahendravaramAttention

5 reviews show high-risk integrity signals (duplicates/bursts/generic).

Review the flagged reviews in Review Quality & Integrity before acting.
Total Reviews
6,915
—
Avg Rating
4.82
—
Reputation
86/100
Review Quality
31/100
specificity signal
Positive
94.8%
—
Negative
3%
Response Rate
98.2%
—
With Photos
N/A
No photo data
Quality Signals
10.5%
flagged for review
Competitor Mentions
2
—

Review Volume

Rating Trend

Sentiment Trend

Positive 94.8% Neutral 2.3% Negative 3%

What changed?

Across 6,915 reviews, sentiment is 94.8% positive with an average rating of 4.82. The most-discussed topic is Treatment (2324 mentions). Upload an earlier period to unlock period-over-period comparisons.

Top Themes

View
Treatment2324
Doctors2220
Staff2000
Service Quality1522
Communication889
Results / Outcomes346
Facilities278
Cleanliness210
Pricing75
Waiting Time62

Review Integrity

View
10.5%
flagged for review
High risk61
Medium risk666
Low risk6,188

Competitor Mentions

View
Hospital1 · 0↑ 0↓
As Individuals Seeking Care1 · 0↑ 0↓

Anomalies

Review spike detected
May 29: 68 reviews (153% above normal), driven primarily by 5-star reviews.
Review spike detected
Jul 31: 68 reviews (153% above normal), driven primarily by 5-star reviews.
Review spike detected
Aug 31: 85 reviews (216% above normal), driven primarily by 5-star reviews.

AI Priority Actions

· what to fix first
Action Center
1
3 unanswered negative reviews in Waltair uplands, VisakhapatnamMedium impact

Evidence: 3 negative reviews have no owner response.

Recommended: Respond to negative reviews promptly to protect ranking and trust.

View evidence
2
Elevated review-quality signals in Waltair uplands, VisakhapatnamMedium impact

Evidence: 13 reviews show high-risk integrity signals (duplicates/bursts/generic).

Recommended: Review the flagged reviews in Review Quality & Integrity before acting.

View evidence
3
3 unanswered negative reviews in Ambedkar circle, WarangalMedium impact

Evidence: 3 negative reviews have no owner response.

Recommended: Respond to negative reviews promptly to protect ranking and trust.

View evidence
4
Elevated review-quality signals in Addepalli colony, RajamahendravaramMedium impact

Evidence: 5 reviews show high-risk integrity signals (duplicates/bursts/generic).

Recommended: Review the flagged reviews in Review Quality & Integrity before acting.

View evidence
5
3 unanswered negative reviews in Wakad, PuneMedium impact

Evidence: 3 negative reviews have no owner response.

Recommended: Respond to negative reviews promptly to protect ranking and trust.

View evidence
6
Elevated review-quality signals in Petbasheerabad, HyderabadMedium impact

Evidence: 7 reviews show high-risk integrity signals (duplicates/bursts/generic).

Recommended: Review the flagged reviews in Review Quality & Integrity before acting.

View evidence
7
Elevated review-quality signals in Jonnaguddi area, VizianagaramMedium impact

Evidence: 6 reviews show high-risk integrity signals (duplicates/bursts/generic).

Recommended: Review the flagged reviews in Review Quality & Integrity before acting.

View evidence
8
Elevated review-quality signals in Gayathri estates, KurnoolMedium impact

Evidence: 5 reviews show high-risk integrity signals (duplicates/bursts/generic).

Recommended: Review the flagged reviews in Review Quality & Integrity before acting.

View evidence
9
Elevated review-quality signals in Shanti nagar, HyderabadMedium impact

Evidence: 5 reviews show high-risk integrity signals (duplicates/bursts/generic).

Recommended: Review the flagged reviews in Review Quality & Integrity before acting.

View evidence
10
5 unanswered negative reviews in Madinaguda, HyderabadMedium impact

Evidence: 5 negative reviews have no owner response.

Recommended: Respond to negative reviews promptly to protect ranking and trust.

View evidence

AI Insights & Recommendations

Pricing is a source of negative feedback

Attention

44% of "Pricing" mentions are negative (33 of 75).

Recommended: Review pricing transparency and ensure costs are communicated upfront.
75 mentions · 44% negative

Billing is a source of negative feedback

Attention

46% of "Billing" mentions are negative (6 of 13).

Recommended: Audit the billing/refund process for clarity and errors.
13 mentions · 46% negative

Review-integrity signals detected

Attention

61 reviews are high-risk and 10.5% show integrity signals (duplicates, bursts or generic text). This can distort your true rating.

Recommended: Review the flagged reviews on the Review Integrity page and consider reporting clear violations to Google.
61 high-risk · 666 medium

Review spike detected

Attention

May 29: 68 reviews (153% above normal), driven primarily by 5-star reviews.

Recommended: Confirm the spike is organic; sudden bursts can also be an integrity signal.
May 29

Review spike detected

Attention

Jul 31: 68 reviews (153% above normal), driven primarily by 5-star reviews.

Recommended: Confirm the spike is organic; sudden bursts can also be an integrity signal.
Jul 31

Treatment is a standout strength

Positive

99% of "Treatment" mentions are positive across 2324 reviews — a clear advocacy driver.

Recommended: Amplify this in marketing and staff recognition; feature treatment in review-request campaigns.
2324 mentions · 99% positive