Patient Voice
What patients genuinely talk about, separated from prompted/template language · Entire dataset
Written reviews
5,231
Natural / specific
63%
personal, detailed
Prompted language
58%
template phrases
Distinct themes
12
What patients naturally talk about
· specific, experience-basedTreatment
2090 · 99% pos
Doctors
1904 · 98% pos
Staff
1541 · 98% pos
Service Quality
1118 · 97% pos
Communication
788 · 97% pos
Results / Outcomes
331 · 95% pos
Facilities
182 · 98% pos
Cleanliness
160 · 98% pos
Pricing
63 · 57% pos
Waiting Time
58 · 71% pos
Appointment
27 · 63% pos
Location
22 · 86% pos
Common prompted / template language
· not a fraud signalbest ivf 895
best ivf centre 484
best fertility 400
highly recommend 279
best ivf center 255
good service 213
highly recommended 135
best hospital 74
best doctor 70
best treatment 66
best service 36
best centre 33
Clinic teams legitimately request reviews, so template-style phrases like “best IVF clinic” are expected and are not treated as fake. This view simply separates genuine, specific patient experience from generic wording.
Marketing takeaway
Patients most authentically describe treatment, doctors, staff. Marketing language that echoes these specific, experience-based themes will resonate more than generic superlatives.