Negative Review Command Center

Triage, root-cause and respond to negative feedback · Entire dataset

Negative reviews

204

3% of volume

1–2 star

208

3% of rated

Contradictions

13

high stars, negative text

Response rate

98.2%

Complaint categories

· negative mentions by theme

Pricing33 · 44% neg Service Quality30 · 2% neg Treatment28 · 1% neg Doctors28 · 1% neg Staff27 · 1% neg Communication23 · 3% neg Waiting Time14 · 23% neg Results / Outcomes13 · 4% neg Appointment9 · 33% neg Billing6 · 46% neg

Negative reviews

· filter, investigate and respond

… reviews · 1 filter

Date	Rating	Sentiment	Review	Topics	Location	Integrity	Reply